News & Advice

Here’s a range of insights, helping you make the right
desicion for your home.

Woman at home sitting on chair reading book
How does air conditioning work?
Air conditioning units are commonplace at work – but what about the home? Estimates suggest that less than 5% of homes in England have air con installed. But with UK temperatures predicted to make 2023 one of the Earth’s hottest years on record, you might be thinking about investing in air con for the first […]
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Worcester Bosch accredited
How to use the Bosch easy control
This video provides an overview on how to use the Bosch EasyControl interface.
Worcester Bosch accredited
New Bosch easy control
With up to 12 years guarantee when installed with one of our boilers, the Bosch EasyControl is a smart thermostat which makes it easy to control your heating and hot water whilst saving energy.

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Browse through the most frequently asked questions

How efficient are air-source heat pumps?

Air source heat pumps (ASHPs) are highly efficient, typically providing up to four times more heating energy than the electrical energy they consume.

Are ASHPs suitable in winter?

Yes, ASHPs can operate efficiently in winter, extracting heat from outdoor air even in cold temperatures.

What size ASHP do I need for my home?

The size of the unit needed depends on factors like the size of your home and the level of insulation. Use our free online calculator to generate an instant quote.

Do ASHPs require regular maintenance?

Like any HVAC system, we recommend a yearly service check to ensure optimal performance and longevity.

Can ASHPs provide both heating and cooling?

Yes, ASHPs can provide both heating and cooling, making them versatile year-round solutions.

Are ASHPs noisy?

Modern ASHPs are designed to operate quietly, but noise levels can vary depending on the unit and installation.

What is the lifespan of an ASHP?

With proper maintenance, ASHPs can last 15-20 years or more.

Do ASHPs work with existing heating systems?

ASHPs can often be integrated with existing heating systems or used as standalone units.

Is it possible to install a heat pump in an existing home?

Yes, heat pumps can often be retrofitted into existing homes, although the feasibility depends on factors like available space, existing HVAC systems, and the home’s insulation.

How do solar panels work?

Solar panels work by converting sunlight into electricity through a process called the photovoltaic effect. Solar cells within the panels absorb photons from sunlight, which then generate an electric current, producing direct current (DC) electricity.

What factors determine the cost of installing solar panels and batteries?

The cost of solar panel and battery installation depends on various factors such as the size of the system, quality of components, location and roof type.

Can solar panels generate electricity during cloudy days or at night?

While solar panels are most effective in direct sunlight, they can still generate electricity on cloudy days due to diffuse sunlight. However, electricity production is reduced during these conditions. Solar panels do not generate electricity at night, but battery storage systems can provide power during these periods.

How long do solar panels and batteries last?

Solar panels typically have a lifespan of 25 to 30 years or more. Battery lifespan varies depending on factors such as usage patterns and maintenance, but they generally last between 5 to 15 years.

Do I need to maintain my solar panel system?

Solar panel systems require minimal maintenance. Periodic cleaning to remove dust and debris and occasional inspection of connections and wiring is recommended to ensure optimal performance. Battery systems may require regular monitoring and occasional maintenance to maximise lifespan.

Can I install solar panels if my roof doesn’t face south?

Solar panels can still be installed on roofs facing east or west, but they may be slightly less efficient compared to south-facing installations. However, with proper design and optimisation, solar panels can still generate significant electricity on east or west-facing roofs.

How do I know if my property is suitable for solar panel installation?

Generally, properties with unobstructed access to sunlight for most of the day and roofs in good condition are suitable for solar panel installation. Factors such as shading from trees or nearby buildings, roof orientation, and local regulations should also be considered.

Can I use solar panels to power my entire home?

The size of your solar panel system and energy consumption patterns will determine whether you can fully power your home with solar energy. While it’s possible to offset most or all of your electricity usage with solar panels, factors like roof size and shading may limit the system’s capacity.

What happens during a power outage if I have a solar panel system with battery backup?

If you have a battery backup system installed, it will automatically provide power to essential loads in your home during a grid outage. This can include lights, refrigeration, and other critical appliances, depending on the capacity of your battery system.

Can I use an air conditioning system in the office?

You certainly can. As long as there is outdoor space for the pump itself, air-to-air heating and cooling pumps can be installed in both domestic and commercial buildings. You only need to consider the size of the internal space – larger open-plan rooms and rooms with high ceilings may need more than one internal blower.

Can you heat or cool multiple rooms?

Yes. You will need a ducted system or multi split air-to-air heat pump system to heat multiple rooms of the home. Although, some systems can be used with existing heating systems.

Can air-to-air pumps heat water?

Not on their own, so you’ll need to think about the best way to heat water for showers, baths and running hot taps. There’s lots of flexible and cost efficient ways to do this, and our engineers can talk you through the best solution for you.

How much do air-to-air heat pumps cost to run?

A lot depends on your circumstances. The room temperature you require compared to the outside temperature will be one factor, as well as your insulation and how long the unit is switched on for. Other factors such as the number of people in a room can affect running costs, as our bodies give off heat – for example, warming a 30m2 bedroom with 2 occupants to 19 degrees will use less energy than heating an office of the same size with 6 people and their computers in place, as people and electrical appliances generate heat.

In terms of efficiency, a conventional electric heater will use 1kW of electricity to produce 1kW of heat. In contrast, the Bosch 3000i 26 has a SCOP (Seasonal Coefficient of Performance) of 5.2 at -2 Degrees. This means that 1kW of electricity will produce 5.2kW of heat. Much better for the environment and your wallet.

The universal energy rating scale for electrical appliances such as ovens, washing machines and microwaves rates appliances on a scale from A to G, with A being the most efficient. You’ll be pleased to know our Bosch air-to-air pump unit is rated A+++ in heating mode and A+ for cooling.

How is an air-to-air pump installed?

The installation process is surprisingly easy, with as little impact on your day or indoor activity as possible.

Where and how the pump will be situated

The main air-to-air pump will be installed outside your property against the external wall, in a location that suits you. Most customers will prefer a position away from walkways, driveways or seating areas, perhaps close to other utility outlets. But you’ll want to ensure the distance to the internal ‘blowers’ is as short as possible.

From the main pump, pipes will connect to the internal blowers in rooms around your property – you can typically run up to five blowers from one external air-to-air heat pump. The most suitable properties for this kind of heating are modern, energy efficient homes and properties with moderately-sized rooms. The heated air soon dissipates within larger, open plan spaces. 

Engineers will position the blowers high up on the wall where they will be discreet and allow you to use your wall space for decoration or displays. Our Bosch units are particularly sleek, with a smooth exterior designed to be easy on the eye. 

What to expect on installation day 

Our engineers will be polite, prompt and professional. As well as an email confirming your installation date, you can also opt to receive a further email or text message the day before letting you know what time they will arrive.

Property owners need only to ensure clear space for a short period of time around the places of installation – the engineer will recommend the best room positioning for blowers according to your layout and proximity to the pipework. A simple installation usually takes around half a day, with a full day needed in cases of extra blowers and pipework.

What are the benefits of air-to-air heating and cooling units?

  • User friendly – with just a simple setup, you can control the temperature within your room with your smartphone via the Bosch Home app (Wall units only). This is perfect when you’re away from home and want to arrive back at a comfortable room temperature, or just for making life easier when you’re setting temperatures in different parts of the home or office. Timer controls allow you to control exactly how much energy you use, with units that automatically switch off according to your chosen programme.
  • Eco friendly – air conditioning units come with three levels of operating power to allow you to set energy usage to your needs, as well as an ‘eco’ mode.
  • Improved air quality – air conditioning units protect against freezing inside the room, maintaining a temperature of over 8 degrees centigrade at all times. They also remove humidity, reducing that ‘muggy’ feeling and can prevent mould forming.
  • Comfort – air-to-air pumps run ‘silent outdoors’, so you’ll barely know that it’s there. Inside the house, there’s a host of clever features to keep you and your family comfortable, from sensors that adjust the temperature to where you’re seated to features that actively avoid the air blowing in your face!

How do air-to-air heat pumps differ from traditional systems?

Traditional heating systems rely on either heating water with a gas boiler and circulating it through radiators, or burning natural fuels in a fireplace or stove. Air-to-air pumps use solely electrical energy to heat the air.  Additional differences between traditional heating systems and air-to-air pumps are:

  • Location – air-to-air heat pumps are installed outside your property rather than inside like a traditional boiler. 
  • Energy-efficiency – they use less energy to achieve the room temperature you desire.
  • Environmental factors – you get 4-5 times more heat per kilowatt (KW) with an air-to-air pump, making them far more environmentally friendly.
  • Durability – they can last up to double the expected lifespan of a traditional boiler, if well maintained and serviced.

Is air-to-air the same as air conditioning?

Yes and no. While most of us will be familiar with the air conditioning units that we get in shops and offices to stop us sweltering in the summer, today’s breed of air conditioning units – air-to-air heat pumps – can heat your room, as well as cooling it down. Today’s air-to-air pumps are not only easy to use but are more energy efficient, with a full range of features to optimise the quality of the air in your home or office.

What are air-to-air heat pumps?

Air-to-air heat pumps use latent energy taken from air temperature to heat or cool your room using modern heat pump technology. You’ll set a thermostat and the wall or ceiling mounted unit will operate until the desired ambient air temperature is achieved. Typically, using an air-to-air heat pump results in a greater output of heat for the energy used compared to traditional forms of heating.

Have a question about our service?

Yes, our engineers are Gas Safe Registered. Our registration number is 571057. We will also issue an appliance notification, which is a legal requirement sine April 2009.

Do you have finance options?

The good news is we are fully FCA regulated and offer services from several leading finance providers.

How long will it take to service my gas boiler?

A gas boiler service normally takes between 20 minutes to 1 hour depending on age and how long since last service.

What make of boilers do you supply?

We are accredited by most major boiler manufacturers and offer guarantees ranging from 5 years to 10.

Can you arrange installation?

As Gas Safe Registered engineers, we install all gas appliances and we can also fit all electric appliances along with fire surrounds, central heating radiators and any other gas or electric appliance.

Are your engineers gas safe registered?

Yes, our engineers are Gas Safe Registered. Our registration number is 571057. We will also issue an appliance notification, which is a legal requirement sine April 2009.

Can’t find what you’re looking for?

If you’re struggling to find the information for you, our team are happy to help.

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